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Terms Of Use

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Terms & Conditions
Your order is subject to the following terms and conditions (unless you have made special arrangements directly with us). These may change from time to time.

1.Your order
We will do our best to fulfil your order but cannot guarantee to do so. Our delivery dates are only estimates. No order is accepted by us unless and until confirmed by us in writing (either by invoice submitted with goods delivered, email or otherwise).

2. Price
Curious Fox VAT registration number is GB940616826. Prices are as stated on this Website and are subject to change without notice. Post and packing charges are also indicated separately on the paper invoice you will receive with the goods.

United Kingdom based customers:

The price stated on our Website is inclusive of any applicable value added or other sales tax, however the breakdown of any applicable value added tax (VAT) payable with your order is indicated on the paper invoice you will receive with the goods.

Other customers:

VAT, where it is legally appropriate for us to do so, will be applied to your order and will appear on the paper invoice. VAT will be payable at the applicable rate and may vary from country to country.

3. Payment

All credit/charge card payments are subject to authorisation by the card issuer. If your payment is not authorised, we will cancel your order (and notify you that we have done so) and you must return the goods to us (if you have already received them) at your own expense. The goods remain our property until you have paid for them.

4. Title and Risk

If your order is for delivery outside the UK and the Republic of Ireland, you are solely responsible for the goods from the time they leave our premises and for the importation of those goods into the country of delivery (including arranging for any necessary legal consents and payment of duties or taxes), and we accept no responsibility for any claims arising from such importation.

If your order is for delivery inside the UK and the Republic of Ireland, the risk of loss and/or damage (but not title) to goods supplied by us shall pass to you when they are delivered to you or your nominee and we shall not be liable for the safety of the goods thereafter.

Ownership of all goods shall remain vested in us (and we reserve the right to dispose of the goods) until we have received payment in full of all debts you owe to us.

5. Cancellation and Returns

If for any reason you are not satisfied with your purchase, you have a right to cancel your contract. In the case of physical product, simply return it to us in its original condition within 42 days from the date of purchase (but no later) and, at your option, we will issue a full refund for the price of the item or supply you with a new one. If the return is the result of our error (including faulty or damaged goods), we will also refund the postage (where applicable). Please enclose either (i) a copy of the paper invoice enclosed with the delivery, or (ii) a print of the online digital receipt. The package should be securely wrapped and sent to:

Returns Dept
HMP Forest Bank
Industries Workshop
Agecroft Road
M27 8FB

We will not be responsible for any damage or loss in transit and recommend that you use a recorded delivery service. In the case of digital or electronic product, please contact us as directed below, again within 42 days, and, at your option, we will either provide a replacement or issue a full refund.

6. General

We do not make any representation or give any warranty or undertaking as to the quality of the goods, their correspondence with description or fitness for purpose, or that the goods are not defamatory, injurious, obscene or unlawful, or that any trademarks or copyright used on or in connection with the goods do not infringe any intellectual property rights not owned by us.

In the case of software or other downloadable electronic product, we do not make any representation or give any warranty or undertaking that the functions of such product meet your requirements or that the media is compatible with any computer system on which it is used or that the operation of the software will be unlimited or error-free. In no event shall we be liable for any damages whatsoever arising out of the installation of such product. You assume responsibility for selecting the product to achieve your intended results and for the installation, use of and results obtained from that product.

As far as is permitted by law, all implied warranties, conditions or other terms are hereby excluded. We shall not in any circumstances be liable for any special, indirect, consequential or economic loss (including but not limited to loss of profits, business, revenue, goodwill or anticipated savings) howsoever caused.

You are not permitted to remove or amend any trade mark, copyright or other proprietary notice on any of our products. You acknowledge that all rights in and to any and all copyrights, knowhow and other intellectual property rights relating to our products are and shall remain our property. You will not at any time do, or cause to be done, any act or thing which impairs or infringes those rights.

These terms and conditions and all contracts under these terms and conditions are governed by and shall be construed in accordance with the laws of England and all disputes shall be submitted to the exclusive jurisdiction of the English courts.

We reserve the right to terminate any contract formed under these terms and conditions immediately by written notice and to take action to recover damages suffered by us if you breach any of these provisions.

If you wish to contact us (other than for returning goods, in which case you should use the address above), our address is Curious Fox, Halley Court, Jordan Hill, Oxford, OX2 8EJ or you can telephone Customer Services on +44 (0)845 6044371, or you can email us at

Customer Services
Curious Fox
Brunel Road
Basingstoke Hants
RG21 0XS

Where will your Curiosity take you?